Terms of Service

Effective date: 1 June 2026

These Terms of Service ("Terms") govern your access to and use of the ZenDRIVE S3 Access service ("Service") provided by DigitalMonks Ltd ("we", "us", "our"). By creating an account or using the Service, you ("Customer", "you") agree to these Terms. If you do not agree, do not use the Service.

1. The Service

The Service provides a dedicated CDN node in a datacenter location of your choice, together with credentials for access to an S3-compatible storage backend over a private network link. Specific features, speed tiers, and prices are described at www.clearstreamer.com and in your order.

2. Eligibility & Accounts

You must be able to form a legally binding contract to use the Service. You are responsible for the information you provide and for keeping your account details accurate.

3. Your Credentials

We issue S3 access credentials and a CDN node URL to you. You are responsible for keeping your credentials confidential and for all activity that occurs under them. Notify us promptly at support@clearstreamer.com if you believe your credentials have been compromised.

4. Billing, Renewal & Cancellation

• The Service is billed monthly in advance, with a one-month minimum term.
• You may cancel at any time. On cancellation, the Service continues until the end of the current paid month and is not renewed thereafter.
• Fees are non-refundable. We do not provide refunds or pro-rated credits for partial months, unused time, or early cancellation.
• If payment is not received when due, we may suspend or terminate the Service. Suspension for non-payment does not relieve you of the obligation to pay amounts owed.

5. Acceptable Use

You agree not to:

• Share your S3 credentials with, or resell, sublicense, or redistribute access to, any third party. One account is for one Customer.
• Clone or mirror our library. The Service is intended for streaming and personal playback. You must not bulk-download, scrape, mirror, systematically copy, or archive the catalog or any substantial portion of it in order to create, retain, or distribute your own copy of our content.
• Attempt to exceed or circumvent your purchased speed tier.
• Launch attacks against, probe, or attempt to disrupt the Service or the network, or otherwise engage in activity that degrades the Service for others.
• Reverse engineer, decompile, or attempt to derive the source or underlying infrastructure of the Service, except to the extent this restriction is prohibited by law.

6. Lawful Use & Your Responsibility

You must comply with all applicable laws and regulations in connection with your use of the Service. You are solely responsible for the data you access, transfer, store, or distribute using the Service and for ensuring that your use is lawful in your jurisdiction. We do not monitor and are not responsible for how you use the Service or the data you handle through it.

7. Suspension & Termination

We may suspend or terminate your Service, with or without prior notice depending on the severity of the circumstances, if you violate these Terms (including the Acceptable Use Policy), fail to pay amounts when due, or engage in activity that we reasonably believe is abusive, unlawful, or harmful to the Service or others. We may also terminate the Service for convenience by giving you reasonable notice.

8. Service Levels

Our availability commitment and the service credits available if we do not meet it are described in our Service Level Agreement, which forms part of these Terms. Service credits under the SLA are your sole and exclusive remedy for any unavailability of the Service.

9. Warranties Disclaimer

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure beyond the commitments expressly stated in the SLA.

10. Limitation of Liability

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the fees you paid to us for the Service in the 30 days immediately preceding the event giving rise to the claim. We will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will provide reasonable notice, for example by posting the updated Terms on this page with a new effective date. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

12. Governing Law & Disputes

These Terms are governed by the laws of England & Wales. You and DigitalMonks Ltd agree that any dispute arising out of or in connection with these Terms or the Service is subject to the exclusive jurisdiction of the courts of England.